Privacy Policy — Vaji VIP

01 Introduction

This Privacy Policy explains how Vaji VIP ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players who use the Vaji VIP website and mobile application at vaji-vip.vip. It applies to all players registered on the platform, regardless of whether they access Vaji VIP through a desktop browser, mobile browser, or the Vaji VIP app.

We take your privacy seriously. Every piece of data we collect has a specific purpose — we don't collect information we don't need, and we don't use your data in ways that aren't described in this policy. If you have questions about anything here, our support team is available 24/7 at [email protected].

By registering for a Vaji VIP account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use the platform.

02 Who We Are

Vaji VIP is an online gaming platform operated for players in Bangladesh. The platform offers a range of games including Mega Fishing, Cannon Fishing, Captain Fisher, Lucky Dragons, Bingo, Limbo, and Exclusive, along with account management, payment processing, and customer support services.

For the purposes of this Privacy Policy, Vaji VIP is the data controller — meaning we are responsible for deciding how and why your personal data is processed. Our contact details for all privacy-related queries are:

• Email: [email protected]
• Platform: vaji-vip.vip
• Support hours: 24 hours a day, 7 days a week

03 Data We Collect

Vaji VIP collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the platform, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

04 How We Use Your Data

Every piece of data Vaji VIP collects is used for a specific, legitimate purpose. We do not use your data for anything beyond what is described below. Here is how we use the personal data we hold about you:

• Account management: To create, maintain, and secure your Vaji VIP account, including verifying your identity and processing login requests.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Game delivery: To provide access to all games on the platform, record game outcomes, and maintain your balance accurately.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of bonuses or promotions. This includes automated monitoring of account and transaction patterns.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling and to apply any self-exclusion or limit settings you have requested.
• Platform improvement: To analyse usage patterns and technical performance data to improve the platform experience for all players.
• Marketing communications: To send you promotional offers and updates about Vaji VIP, but only if you have opted in to receive them. You can opt out at any time.

05 Legal Basis for Processing

Vaji VIP processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract performance: Processing your registration data, payment information, and gameplay records is necessary to fulfil our contract with you as a registered player on the platform.
• Legal obligation: Certain data processing — particularly identity verification, transaction records, and anti-money laundering checks — is required by law. We have no discretion to opt out of these obligations.
• Legitimate interests: We process technical and usage data to maintain platform security, prevent fraud, and improve our services. These interests do not override your privacy rights.
• Consent: Where we send marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time without affecting your account.

06 Data Sharing

Vaji VIP does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: Your mobile wallet number and transaction details are shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When KYC verification is required, your identity documents may be shared with a third-party verification service. These providers are contractually bound to handle your data securely and only for verification purposes.
• Regulatory and law enforcement authorities: We may be required by law to disclose certain data to government bodies, regulators, or law enforcement agencies. We will only do so when legally compelled and will notify you where permitted by law.
• Platform technology providers: Our hosting, analytics, and security infrastructure providers may process technical data on our behalf. All such providers are bound by data processing agreements that restrict how they can use your data.
• Business transfers: In the event of a merger, acquisition, or sale of the platform, your data may be transferred to the new operator. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

07 Cookies & Tracking Technologies

Vaji VIP uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the platform. Here is how we use them:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your preferences, and ensure secure transactions. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. We use it to improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
• Preference cookies: These remember your settings, such as language preferences and notification choices, so you don't have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may not work as smoothly. For more details on managing cookies, refer to your browser's help documentation.

08 Data Retention

Vaji VIP retains your personal data for as long as necessary to fulfil the purposes described in this policy, and for as long as required by applicable law. Here is a general guide to our retention periods:

• Active account data: Retained for the full duration of your account being open, plus a minimum of five years after account closure. This is required for financial record-keeping and regulatory compliance.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in line with standard financial regulations.
• Identity verification documents: Retained for five years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for three years from the date of the last communication, to allow us to reference previous interactions if a dispute arises.
• Technical and usage data: Typically retained for 12 to 24 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus two years after you opt out, as evidence of your consent history.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Data Security

Protecting your personal data is a core responsibility at Vaji VIP. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• Encryption: All data transmitted between your device and the Vaji VIP platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest.
• Access controls: Access to personal data within Vaji VIP is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication: We strongly recommend enabling two-factor authentication on your Vaji VIP account. This adds an extra layer of protection against unauthorised login attempts.
• Regular security audits: Our platform and infrastructure undergo regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects your personal data, Vaji VIP will notify you promptly and take immediate steps to contain and remediate the breach.

10 Your Rights

As a Vaji VIP player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

• Right of access: You can request a copy of all personal data we hold about you. We will provide this in a clear, readable format.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can update these directly in your account settings.
• Right to erasure: You can request that we delete your personal data. Note that we may be unable to delete certain data that we are legally required to retain, such as transaction records. We will explain any such limitations clearly when responding to your request.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to object: You can object to the processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

11 Children's Privacy

Vaji VIP is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If we discover that a player is under 18, their account will be closed immediately, any funds deposited will be returned to the original payment source, and all associated personal data will be deleted from our systems as quickly as legally permissible.

If you believe a minor has registered on Vaji VIP, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12 Changes to This Policy

Vaji VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

We recommend reviewing this page periodically. The most current version of this Privacy Policy always supersedes all previous versions.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Vaji VIP handles your personal data, please get in touch. We take all privacy queries seriously and aim to respond within 30 days.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Live chat: Available inside your Vaji VIP account after login
• FAQ: Common questions answered at /faq

For questions about our Terms of Service, visit Terms and Conditions. For responsible gaming support, visit Responsible Gaming.